Resume

Education

Berea College, Berea, KY (August 2007 – May 2011)
Bachelor of Arts in Computer & Information Science
Concentration in Computer Science
Cumulative GPA: 3.19, Major GPA: 3.68

Experience

Galmont Consulting, Lexington, KY

Senior Consultant (December 2011 – present)

  • Developed automation in database assertions

Lexmark International, Inc, Lexington, KY

Senior Software Tester (May 2011 – December 2011)

  • Performed security testing with secure disk wiping and remote access/management.
  • Developed and maintained automation and test scripts using bash, Java, and Python.
  • Performed stress and stability testing on a wide range of printer families.

Berea College Technical Services, Berea, KY

Technical Supervisor (August 2010 – May 2011)

  • Managed student staff of 10-15 employees on diagnosis and repair of PCs and Macs.
  • Managed the flow of work orders (approximately 100-150 per week).
  • Worked independently on advanced troubleshooting calls across campus.
  • Completed independent projects, including custom Linux-based distributions and utilities to aid in work processes as well as preparation and deployment of campus software.

Help Desk Specialist (August 2008 – August 2010)

  • Worked semi-independently on advanced troubleshooting calls across campus.
  • Independently troubleshot hardware and software on both PCs and Macs.
  • Mentored 10 student technicians, apprentices, and trainees to oversee campus computer systems.
  • Developed automated system backup software that significantly reduced the amount of time spent backing up user data.

Help Desk Technician (February 2008 – August 2008)

  • Diagnosed and repaired hardware on both laptop and desktop computers.
  • Trained 6 student apprentices and trainees in standard work processes.
  • Worked together with senior-level students in the management of work orders.
  • Assisted 10-15 clients per week with software installation and maintenance.
  • Worked together with staff members in printer troubleshooting.

Skills

Technical Skills

  • Data Recovery
  • Technical Support
  • Hardware Diagnosis

Operating Systems

  • Linux (Debian, Fedora, openSuse, Ubuntu)
  • Mac OS X 10.4, 10.5, 10.6, 10.7
  • Windows XP, 2003, Vista, 7

Foreign Languages

  • Intermediate level Spanish
  • Familiar with German

Software

  • LibreOffice
  • Microsoft Office
  • Oracle Virtualbox
  • VMware Workstation